Shipping Policy

Thank you for shopping with The Rituual. We are committed to delivering your handcrafted products safely and efficiently. Please read our Shipping Policy to understand how orders are processed, shipped, and delivered.

1. Order Processing

• All orders are processed after successful payment confirmation.
• Orders are generally processed within 1–3 business days.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During festivals, sales, or peak seasons, processing times may be slightly longer.

2. Shipping Time

Estimated delivery timelines are as follows:

• Metro Cities: 3–7 Business Days
• Other Cities & Towns: 5–10 Business Days
• Remote Areas: 7–12 Business Days

Delivery timelines are estimates and may vary depending on courier availability and location.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before payment.
• We may offer Free Shipping on selected products or promotional offers from time to time.
• Additional shipping charges may apply for remote or special delivery locations.

4. Order Tracking

Once your order has been shipped, you will receive:

• A shipping confirmation email or SMS (if applicable).
• Courier partner details.
• Tracking number to monitor your shipment.

You can use the tracking number on the courier partner’s website to check your order status.

5. Delivery Attempts

Our courier partners will usually make multiple delivery attempts.

If the package cannot be delivered due to:

• Incorrect shipping address
• Customer unavailable
• Incorrect contact information
• Refusal to accept delivery

the shipment may be returned to us. Additional shipping charges may apply for re-shipment.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

The Rituual is not responsible for delays or delivery failures caused by incorrect or incomplete addresses or contact information provided during checkout.

7. Delayed Delivery

While we strive to deliver orders within the estimated time, delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Natural disasters
• Public holidays
• Government restrictions
• Transportation disruptions
• Courier service delays

We appreciate your patience in such situations.

8. Damaged or Missing Packages

If your package arrives damaged or appears to have been tampered with:

• Do not accept the package if it is visibly damaged.
• Take clear photographs of the package.
• Contact our customer support within 48 hours of delivery.

If any product is missing from your order, please notify us within 48 hours of receiving the shipment.

9. International Shipping

Currently, The Rituual ships within India only, unless otherwise specified on our website.

If international shipping becomes available, the applicable shipping charges, customs duties, taxes, and delivery timelines will be displayed during checkout.

10. Failed Deliveries

Orders returned due to failed delivery attempts, incorrect addresses, or refusal by the customer may incur additional shipping charges for re-delivery.

11. Force Majeure

The Rituual shall not be held responsible for delays or failure in delivery caused by events beyond our reasonable control, including but not limited to:

• Floods
• Earthquakes
• Fires
• Pandemics
• Government restrictions
• Strikes
• Transportation failures
• Other unforeseen events

12. Contact Us

If you have any questions regarding shipping or your order, please contact us:

The Rituual

Website: https://ramkesari.digiomate.in/

Email: therituual@gmail.com

13. Policy Updates

The Rituual reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes will be posted on this page with an updated effective date.

By placing an order on https://ramkesari.digiomate.in/, you acknowledge that you have read, understood, and agreed to this Shipping Policy.